Advanced Policy Analytics Advanced Policy Informatic Artificial Intelligence benefits Big Data blockchain technologies Blockchain Technology chatbots cloud computing Complex organizations Computers in other domains Computing in government Crisis Data collection digital governance Digital Public Services Digital transformation Distributed Ledger Technology E-government e-government 3.0 e-Government Applications e-Healt e-Participation economic crisis eGovernance eGovernment eGovernment evolution Feature selection government 3.0 Government as a Platform Government services Greek municipalities Interoperability frameworks Interoperability governance Iot Machine Learning Maturity model Multicriteria Decision Making open data Open government data Organizational learning theory Policy analytics policy-making Prioritisation model Public Administration Public Policy Public Sector Samos Semantic Web Smart cities
2019 |
Ronzhyn, Alexander; Wimmer, Maria A; Spitzer, Vera; Pereira, Gabriela Viale; Alexopoulos, Charalampos Using Disruptive Technologies in E-Government: Identification of Research and Training Needs Conference Forthcoming Forthcoming. Abstract | Links | BibTeX | Tags: E-government, government 3.0, training needs @conference{Ronzhyn2019c, title = {Using Disruptive Technologies in E-Government: Identification of Research and Training Needs}, author = {Alexander Ronzhyn and Maria A. Wimmer and Vera Spitzer and Gabriela Viale Pereira and Charalampos Alexopoulos}, url = {https://link.springer.com/chapter/10.1007/978-3-030-27325-5_21}, year = {2019}, date = {2019-09-30}, pages = {11}, abstract = {Over the past years, a number of new technologies have emerged with a potential to disrupt many spheres of the society. While public sector traditionally lacks behind business in innovation, significant changes are anticipated with the use of disruptive technologies. The implementation of the new technologies for the government service provision, along with possible benefits, need to be well thought through and challenges need to be carefully discussed, analysed and evaluated. This paper uses scenario-technique to identify research and training needs for the implementation of disruptive technologies in government services. Using the input of 58 experts from three workshops, research and training needs for the internet of things, artificial intelligence, virtual and augmented reality, as well as big data technologies have been identified. The identified needs can serve as a starting point for a broader and more informed discussion about the knowledge and skills that the researchers and practitioners of digital government need to obtain for the broad use of such new (disruptive) technologies.}, keywords = {E-government, government 3.0, training needs}, pubstate = {forthcoming}, tppubtype = {conference} } Over the past years, a number of new technologies have emerged with a potential to disrupt many spheres of the society. While public sector traditionally lacks behind business in innovation, significant changes are anticipated with the use of disruptive technologies. The implementation of the new technologies for the government service provision, along with possible benefits, need to be well thought through and challenges need to be carefully discussed, analysed and evaluated. This paper uses scenario-technique to identify research and training needs for the implementation of disruptive technologies in government services. Using the input of 58 experts from three workshops, research and training needs for the internet of things, artificial intelligence, virtual and augmented reality, as well as big data technologies have been identified. The identified needs can serve as a starting point for a broader and more informed discussion about the knowledge and skills that the researchers and practitioners of digital government need to obtain for the broad use of such new (disruptive) technologies. |
Melin, U; Henriksen, H Z; Flak, L S Digital Transformation of the Public Sector Conference Forthcoming Forthcoming. BibTeX | Tags: Digital transformation, government 3.0, Public Sector @conference{Melin2019, title = {Digital Transformation of the Public Sector}, author = {Melin, U. and Henriksen, H.Z. and Flak, L.S.}, year = {2019}, date = {2019-08-31}, keywords = {Digital transformation, government 3.0, Public Sector}, pubstate = {forthcoming}, tppubtype = {conference} } |
Euripidis Loukis Manolis Maragoudakis, Niki Kyriakou Economic Crisis Policy Analytics Based on Artificial Intelligence Conference Springer, Cham, 2019. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Crisis, Feature selection, Policy analytics, Policy informatics @conference{Loukis2019c, title = {Economic Crisis Policy Analytics Based on Artificial Intelligence}, author = {Euripidis Loukis, Manolis Maragoudakis, Niki Kyriakou}, url = {https://link.springer.com/chapter/10.1007/978-3-030-27325-5_20}, year = {2019}, date = {2019-07-31}, publisher = {Springer, Cham}, abstract = {An important trend in the area of digital government is its expansion beyond the support of internal processes and operations, as well as transactions and consultations with citizens and firms, which were the main objectives of its first generations, towards the support of higher-level functions of government agencies, with main emphasis on public policy making. This gives rise to the gradual development of policy analytics. Another important trend in the area of digital government is the increasing exploitation of artificial intelligence techniques by government agencies, mainly for the automation, support and enhancement of operational tasks and lower-level decision making, but only to a very limited extent for the support of higher-level functions, and especially policy making. Our paper contributes towards the advancement and the combination of these two important trends: it proposes a policy analytics methodology for the exploitation of existing public and private sector data, using a big data oriented artificial intelligence technique, feature selection, in order to support policy making concerning one of the most serious problems that governments face, the economic crises. In particular, we present a methodology for exploiting existing data of taxation authorities, statistical agencies, and also of private sector business information and consulting firms, in order to identify characteristics of a firm (e.g. with respect to strategic directions, resources, capabilities, practices, etc.) as well as its external environment (e.g. with respect to competition, dynamism, etc.) that affect (positively or negatively) its resilience to the crisis with respect to sales revenue; for this purpose an advanced artificial intelligence feature selection algorithm, the Boruta ‘all-relevant’ variables identification one, is used. Furthermore, an application of the proposed economic crisis policy analytics methodology is presented, which provides a first validation of the usefulness of our methodology.}, keywords = {Artificial Intelligence, Crisis, Feature selection, Policy analytics, Policy informatics}, pubstate = {published}, tppubtype = {conference} } An important trend in the area of digital government is its expansion beyond the support of internal processes and operations, as well as transactions and consultations with citizens and firms, which were the main objectives of its first generations, towards the support of higher-level functions of government agencies, with main emphasis on public policy making. This gives rise to the gradual development of policy analytics. Another important trend in the area of digital government is the increasing exploitation of artificial intelligence techniques by government agencies, mainly for the automation, support and enhancement of operational tasks and lower-level decision making, but only to a very limited extent for the support of higher-level functions, and especially policy making. Our paper contributes towards the advancement and the combination of these two important trends: it proposes a policy analytics methodology for the exploitation of existing public and private sector data, using a big data oriented artificial intelligence technique, feature selection, in order to support policy making concerning one of the most serious problems that governments face, the economic crises. In particular, we present a methodology for exploiting existing data of taxation authorities, statistical agencies, and also of private sector business information and consulting firms, in order to identify characteristics of a firm (e.g. with respect to strategic directions, resources, capabilities, practices, etc.) as well as its external environment (e.g. with respect to competition, dynamism, etc.) that affect (positively or negatively) its resilience to the crisis with respect to sales revenue; for this purpose an advanced artificial intelligence feature selection algorithm, the Boruta ‘all-relevant’ variables identification one, is used. Furthermore, an application of the proposed economic crisis policy analytics methodology is presented, which provides a first validation of the usefulness of our methodology. |
Ronzhyn, Alexander; Wimmer, Maria A; Spitzer, V 2019. Abstract | Links | BibTeX | Tags: government 3.0 @conference{Ronzhyn2019b, title = {Scenario technique to elicit research and training needs in digital government employing disruptive technologies}, author = {Alexander Ronzhyn and Maria A. Wimmer and V Spitzer}, url = {https://dl.acm.org/citation.cfm?id=3325231}, doi = {10.1145/3325112.3325231}, year = {2019}, date = {2019-06-29}, abstract = {Technologies such as artificial intelligence, machine learning, Internet of things, chatbots and other disruptive technologies may bring innovations to the public sector. However, the way in which such disruptive technologies could be deployed in various areas of digital government needs systematic investigation to understand emerging research and training needs. Future scenarios can be used as a method to elicit potential future evolutions of new technologies. In this paper, we suggest a future scenarios technique to identify research and training needs along the introduction of new disruptive technologies in the public sector. The paper describes the methodology of this scenario approach and an exemplification of identifying research and training needs relating to the implementation of Internet of things in public service provisioning, based on the application of the scenario approach. The methodology foresees expert engagement in the interactive workshops aimed at identification and prioritisation of the needs through a moderated discussion of the pre-constructed future scenarios. The methodology proved to be a useful tool for the identification of the research and training needs based on the expert input and produced useful and useable results during its application.}, keywords = {government 3.0}, pubstate = {published}, tppubtype = {conference} } Technologies such as artificial intelligence, machine learning, Internet of things, chatbots and other disruptive technologies may bring innovations to the public sector. However, the way in which such disruptive technologies could be deployed in various areas of digital government needs systematic investigation to understand emerging research and training needs. Future scenarios can be used as a method to elicit potential future evolutions of new technologies. In this paper, we suggest a future scenarios technique to identify research and training needs along the introduction of new disruptive technologies in the public sector. The paper describes the methodology of this scenario approach and an exemplification of identifying research and training needs relating to the implementation of Internet of things in public service provisioning, based on the application of the scenario approach. The methodology foresees expert engagement in the interactive workshops aimed at identification and prioritisation of the needs through a moderated discussion of the pre-constructed future scenarios. The methodology proved to be a useful tool for the identification of the research and training needs based on the expert input and produced useful and useable results during its application. |
Sarantis, D; Soares, D S Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals Conference Forthcoming Forthcoming. Abstract | Links | BibTeX | Tags: e-Healt, government 3.0 @conference{Sarantis2019c, title = {Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals}, author = {Sarantis, D. and Soares, D.S. }, url = {https://ieeexplore.ieee.org/abstract/document/8734321}, doi = {10.1109/ICEDEG.2019.8734321}, year = {2019}, date = {2019-05-31}, abstract = {The Internet has become an important source of overall health information and seems to be a common source of information used by patients in the process of decision-making before choosing a health provider. Technology holds enormous potential for improving the operational and administrative efficiency of health sector institutions, improving services, optimizing processes, and building trust between hospitals, patients and other stakeholders. Consequently, there have been increasing calls for evaluating health institutions' websites, as they are widely considered to be the primary platform for interaction with patients. This study, therefore, seeks to contribute to existing knowledge by assessing 18 hospital websites from Portugal. This is particularly important as little is known about the provided services and use of health sector websites. This work applies a four-dimensional assessment tool (HSWAI). The four criteria for determining site development and effectiveness include; Content, Technology, Service and Participation. This study evidences that Portuguese health sector institutions' websites studied are generally effective and sufficient in essential information provision and they also have a modern technical implementation. However, most of the hospital websites reviewed showed deficiencies in most of the indicators related to service provision and patient engagement features.}, keywords = {e-Healt, government 3.0}, pubstate = {forthcoming}, tppubtype = {conference} } The Internet has become an important source of overall health information and seems to be a common source of information used by patients in the process of decision-making before choosing a health provider. Technology holds enormous potential for improving the operational and administrative efficiency of health sector institutions, improving services, optimizing processes, and building trust between hospitals, patients and other stakeholders. Consequently, there have been increasing calls for evaluating health institutions' websites, as they are widely considered to be the primary platform for interaction with patients. This study, therefore, seeks to contribute to existing knowledge by assessing 18 hospital websites from Portugal. This is particularly important as little is known about the provided services and use of health sector websites. This work applies a four-dimensional assessment tool (HSWAI). The four criteria for determining site development and effectiveness include; Content, Technology, Service and Participation. This study evidences that Portuguese health sector institutions' websites studied are generally effective and sufficient in essential information provision and they also have a modern technical implementation. However, most of the hospital websites reviewed showed deficiencies in most of the indicators related to service provision and patient engagement features. |
Loukis, E; Arvanitis, S; Alexopoulos, C Innovation Policy Analytics for Economic Crisis Journal Article Forthcoming Forthcoming. BibTeX | Tags: economic crisis @article{Loukis2019, title = {Innovation Policy Analytics for Economic Crisis}, author = {Loukis, E. and Arvanitis, S. and Alexopoulos, C. }, year = {2019}, date = {2019-05-15}, keywords = {economic crisis}, pubstate = {forthcoming}, tppubtype = {article} } |
Yannis Charalabidis, Christina Theocharopoulou A Participative Method for Prioritizing Smart City Interventions in Medium-Sized Municipalities Journal Article International Journal of Public Administration in the Digital Age (IJPADA), pp. 23, 2019. Abstract | Links | BibTeX | Tags: Decision Support Model, Digital Public Services, Multicriteria Decision Making, Samos, Smart cities @article{Charalabidis2019b, title = {A Participative Method for Prioritizing Smart City Interventions in Medium-Sized Municipalities}, author = {Yannis Charalabidis, Christina Theocharopoulou}, url = {https://www.igi-global.com/article/a-participative-method-for-prioritizing-smart-city-interventions-in-medium-sized-municipalities/217716}, doi = {10.4018/IJPADA.2019010103}, year = {2019}, date = {2019-04-27}, journal = {International Journal of Public Administration in the Digital Age (IJPADA)}, pages = {23}, abstract = {One of the most critical issues relating to smart cities is the selection of the most suited interventions, among numerous available options. Especially when medium-sized municipalities are concerned that typically have less capabilities and available expertise, the need for a methodological framework for supporting the selection of possible interventions is profound. The aim of this article is to propose such a participative method for investigating the sectors in which a municipality could take actions, and for deciding on possible interventions. The approach includes citizens' opinion, municipality policy, and the organizational, technological and economic status of the municipality, as well as best practices from other smart cities. This way, a multi-criteria decision support model was developed, in order to select the best application scenarios for a medium-sized municipality. The model was applied in Samos Island in Greece, revealing that citizens show great interest in the development of smart applications. The whole approach can be easily applied, with the proper modifications, in a large variety of cities, offering a useful tool to decision makers and societies.}, keywords = {Decision Support Model, Digital Public Services, Multicriteria Decision Making, Samos, Smart cities}, pubstate = {published}, tppubtype = {article} } One of the most critical issues relating to smart cities is the selection of the most suited interventions, among numerous available options. Especially when medium-sized municipalities are concerned that typically have less capabilities and available expertise, the need for a methodological framework for supporting the selection of possible interventions is profound. The aim of this article is to propose such a participative method for investigating the sectors in which a municipality could take actions, and for deciding on possible interventions. The approach includes citizens' opinion, municipality policy, and the organizational, technological and economic status of the municipality, as well as best practices from other smart cities. This way, a multi-criteria decision support model was developed, in order to select the best application scenarios for a medium-sized municipality. The model was applied in Samos Island in Greece, revealing that citizens show great interest in the development of smart applications. The whole approach can be easily applied, with the proper modifications, in a large variety of cities, offering a useful tool to decision makers and societies. |
V. Kalogirou, Charalabidis Y Enterprise Interoperability , VIII , Springer, Cham, 2019. Abstract | Links | BibTeX | Tags: eGovernance, eGovernment, European Interoperability Framework, Interoperability, Interoperability frameworks, Interoperability governance @conference{Kalogirou2019, title = {The European Union Landscape on Interoperability Standardisation: Status of European and National Interoperability Frameworks}, author = {V. Kalogirou, Y. Charalabidis }, url = {https://link.springer.com/chapter/10.1007/978-3-030-13693-2_30}, doi = {https://doi.org/10.1007/978-3-030-13693-2_30}, year = {2019}, date = {2019-04-26}, booktitle = {Enterprise Interoperability }, volume = {VIII}, pages = {359-368}, publisher = {Springer, Cham}, abstract = {Interoperability between public administrations was recognized by the European Commission (EC) with the launch of the Interchange of Data between Administrations (IDA). In 2004 the first version of the European Interoperability Framework for pan-European eGovernment Services EIF V1.0 was published followed by EIF V2.0 in 2010 and in 2017 the New EIF. This paper initially presents a summary in the landscape of interoperability, specifically a brief study on the EIF, NIFs (National Interoperability Frameworks), ISA and ISA2 (interoperability solutions for public administrations, businesses and citizens) programmes with focus on the EIF and its implementation in MS’ (member states) NIFs. How NIFs are currently utilized and what is beyond after the alignment or implementation with EIF. The description starts with some basic definitions and a review on the status of current EIF and NIFs in European countries and in several non-European countries. According to the New EIF’s principles, layers, recommendations and model a comparison is made so as to recognize major commonalities and significant differences between EIFs and principles in the NIFs. The contribution after comparison and identification of gaps provides a short summary of outcomes, recommendations and new directions mainly in relation to the outburst of current trends.}, keywords = {eGovernance, eGovernment, European Interoperability Framework, Interoperability, Interoperability frameworks, Interoperability governance}, pubstate = {published}, tppubtype = {conference} } Interoperability between public administrations was recognized by the European Commission (EC) with the launch of the Interchange of Data between Administrations (IDA). In 2004 the first version of the European Interoperability Framework for pan-European eGovernment Services EIF V1.0 was published followed by EIF V2.0 in 2010 and in 2017 the New EIF. This paper initially presents a summary in the landscape of interoperability, specifically a brief study on the EIF, NIFs (National Interoperability Frameworks), ISA and ISA2 (interoperability solutions for public administrations, businesses and citizens) programmes with focus on the EIF and its implementation in MS’ (member states) NIFs. How NIFs are currently utilized and what is beyond after the alignment or implementation with EIF. The description starts with some basic definitions and a review on the status of current EIF and NIFs in European countries and in several non-European countries. According to the New EIF’s principles, layers, recommendations and model a comparison is made so as to recognize major commonalities and significant differences between EIFs and principles in the NIFs. The contribution after comparison and identification of gaps provides a short summary of outcomes, recommendations and new directions mainly in relation to the outburst of current trends. |
Sarantis, Demetrios; Dhaou, Soumaya Ben; Alexopoulos, Charalampos; Ronzhyn, Alexander; Pereira, Gabriela Viale; Charalabidis, Yannis The Evolving e-Governance Curriculum: A Worldwide mapping of Education Programs Conference Forthcoming Forthcoming. Abstract | Links | BibTeX | Tags: government 3.0 @conference{Sarantis2019, title = {The Evolving e-Governance Curriculum: A Worldwide mapping of Education Programs}, author = {Demetrios Sarantis and Soumaya Ben Dhaou and Charalampos Alexopoulos and Alexander Ronzhyn and Gabriela Viale Pereira and Yannis Charalabidis}, url = {http://collections.unu.edu/view/UNU:7328}, doi = {10.1145/3326365.3326415}, year = {2019}, date = {2019-04-05}, abstract = {From the demand side, the need to build e-Governance capacities and expertise is increasing and requires more and more sophisticated knowledge and competencies to fulfil the stakeholders' needs. The e-Governance profession and skills needs are also becoming more diverse and more specialized. From the supply side, we can also witness a growing interest in the e-Governance learning and programs worldwide at different level. However the programs offered are often not well aligned adapting neither to the government's, nor to the public service needs. The e-Governance curriculum is a key success factor to reduce the gap. It serves as a base of knowledge for a large number of graduates that participate in government digital transformation activities. Within academic and practitioners' communities, there have been constant discussions about the content of the e-Governance curriculum. The objective of this research is to identify and analyse the current situation in e-Governance training worldwide and provide a path forward for future e-Governance program relative curriculum development. For this purpose, the authors applied a systematic secondary data review method to examine the existing e-Governance programs and draw an e-Governance education mapping worldwide. The research establishes the current baseline of e-Governance curricula and describes their fundamental aspects and challenges. Information provided in this article should be valuable to the e-Governance educators and curriculum designers, as well as to the e-Governance practitioners, to better understand the foundational knowledge transmitted to e-Governance graduates.}, keywords = {government 3.0}, pubstate = {forthcoming}, tppubtype = {conference} } From the demand side, the need to build e-Governance capacities and expertise is increasing and requires more and more sophisticated knowledge and competencies to fulfil the stakeholders' needs. The e-Governance profession and skills needs are also becoming more diverse and more specialized. From the supply side, we can also witness a growing interest in the e-Governance learning and programs worldwide at different level. However the programs offered are often not well aligned adapting neither to the government's, nor to the public service needs. The e-Governance curriculum is a key success factor to reduce the gap. It serves as a base of knowledge for a large number of graduates that participate in government digital transformation activities. Within academic and practitioners' communities, there have been constant discussions about the content of the e-Governance curriculum. The objective of this research is to identify and analyse the current situation in e-Governance training worldwide and provide a path forward for future e-Governance program relative curriculum development. For this purpose, the authors applied a systematic secondary data review method to examine the existing e-Governance programs and draw an e-Governance education mapping worldwide. The research establishes the current baseline of e-Governance curricula and describes their fundamental aspects and challenges. Information provided in this article should be valuable to the e-Governance educators and curriculum designers, as well as to the e-Governance practitioners, to better understand the foundational knowledge transmitted to e-Governance graduates. |
Alexopoulos, Charalampos; Lachana, Zoi; Androutsopoulou, Aggeliki; Diamantopoulou, Vasiliki; Charalabidis, Yannis; Loutsaris, Michalis Avgerinos How Machine Learning is Changing e-Government Conference 2019. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Big Data, government 3.0, Government services, Machine Learning @conference{Alexopoulos2019, title = {How Machine Learning is Changing e-Government}, author = {Charalampos Alexopoulos and Zoi Lachana and Aggeliki Androutsopoulou and Vasiliki Diamantopoulou and Yannis Charalabidis and Michalis Avgerinos Loutsaris}, url = {http://www.icsd.aegean.gr/publication_files/Conference/583212650.pdf}, year = {2019}, date = {2019-04-01}, pages = {10}, abstract = {Big Data is, clearly, an integral part of modern information societies. A vast amount of data is, daily, produced and it is estimated that, for the years to come, this number will grow dramatically. In order for transforming this hidden provided information into a useful one, the use of advanced technologies, such as Machine Learning is deemed appropriate. Over the last years, Machine Learning has grown a great effort considering the given opportunities its usage provides. Furthermore, Machine Learning is a technology that can handle Big Data classification for statistical or even more complex purposes such as decision making. At the same time the new generation of government, Government 3.0, explores all the new opportunities to tackle any challenge faced by contemporary societies by utilizing new technologies for data driven decision making. Taking into account the opportunities Machine Learning can provide, more and more governments participate in the development of such applications in different governmental domains. But is the Machine Learning only beneficial for public sectors? Although there is a huge number of researches in the literature there is no a comprehensive study towards the analysis of this technology. Our research moves towards this question conducting a comprehensive analysis of the use of Machine Learning from Governments. Through the analysis all benefits and barriers are indicated from the public sectors' perspective pinpointing, also, a number of Machine Learning applications where governments are involved.}, keywords = {Artificial Intelligence, Big Data, government 3.0, Government services, Machine Learning}, pubstate = {published}, tppubtype = {conference} } Big Data is, clearly, an integral part of modern information societies. A vast amount of data is, daily, produced and it is estimated that, for the years to come, this number will grow dramatically. In order for transforming this hidden provided information into a useful one, the use of advanced technologies, such as Machine Learning is deemed appropriate. Over the last years, Machine Learning has grown a great effort considering the given opportunities its usage provides. Furthermore, Machine Learning is a technology that can handle Big Data classification for statistical or even more complex purposes such as decision making. At the same time the new generation of government, Government 3.0, explores all the new opportunities to tackle any challenge faced by contemporary societies by utilizing new technologies for data driven decision making. Taking into account the opportunities Machine Learning can provide, more and more governments participate in the development of such applications in different governmental domains. But is the Machine Learning only beneficial for public sectors? Although there is a huge number of researches in the literature there is no a comprehensive study towards the analysis of this technology. Our research moves towards this question conducting a comprehensive analysis of the use of Machine Learning from Governments. Through the analysis all benefits and barriers are indicated from the public sectors' perspective pinpointing, also, a number of Machine Learning applications where governments are involved. |
Atreyi Kankanhalli, Yannis Charalabidis & Sehl Mellouli IoT and AI for Smart Government: A Research Agenda Conference Elsevier Inc, 2019. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Internet of things, Iot, Smart Government @conference{Kankanhalli2019, title = {IoT and AI for Smart Government: A Research Agenda}, author = {Atreyi Kankanhalli, Yannis Charalabidis & Sehl Mellouli}, doi = {https://doi.org/10.1016/j.giq.2019.02.003}, year = {2019}, date = {2019-03-15}, publisher = {Elsevier Inc}, abstract = {The Internet of things (IoT) is the network of objects/things that contain electronics, software, sensors, and actuators, which allows these things to connect, interact, and exchange data. The users, sensors, and networks generate huge amounts of data from which governments can develop applications and gain knowledge using Artificial Intelligence (AI) techniques. Thus, IoT and AI can enable the development of valuable services for citizens, businesses, and public agencies, in multiple domains, such as transportation, energy, healthcare, education, and public safety. This guest editorial for the special issue on IoT and AI for Smart Government, identifies the challenges involved in implementing and adopting these technologies in the public sector, and proposes a comprehensive research framework, which includes both IoT and AI elements for smart government transformation. Subsequently, the editorial provides a brief introduction of the six papers in this special issue. Finally, an agenda for future research on IoT and AI for smart government is presented, based on the proposed framework and gaps in existing literature, supported by the papers that were submitted to this special issue. The agenda comprises four directions i.e., conducting domain-specific studies, going beyond adoption studies to examine implementation and evaluation of these technologies, focusing on specific challenges and thus quick wins, and expanding the existing set of research methods and theoretical foundations used.}, keywords = {Artificial Intelligence, Internet of things, Iot, Smart Government}, pubstate = {published}, tppubtype = {conference} } The Internet of things (IoT) is the network of objects/things that contain electronics, software, sensors, and actuators, which allows these things to connect, interact, and exchange data. The users, sensors, and networks generate huge amounts of data from which governments can develop applications and gain knowledge using Artificial Intelligence (AI) techniques. Thus, IoT and AI can enable the development of valuable services for citizens, businesses, and public agencies, in multiple domains, such as transportation, energy, healthcare, education, and public safety. This guest editorial for the special issue on IoT and AI for Smart Government, identifies the challenges involved in implementing and adopting these technologies in the public sector, and proposes a comprehensive research framework, which includes both IoT and AI elements for smart government transformation. Subsequently, the editorial provides a brief introduction of the six papers in this special issue. Finally, an agenda for future research on IoT and AI for smart government is presented, based on the proposed framework and gaps in existing literature, supported by the papers that were submitted to this special issue. The agenda comprises four directions i.e., conducting domain-specific studies, going beyond adoption studies to examine implementation and evaluation of these technologies, focusing on specific challenges and thus quick wins, and expanding the existing set of research methods and theoretical foundations used. |
Sarantis, Demetrios; Dhaou, Soumaya Ben; Alexopoulos, Charalampos; Loukis, Euripidis Challenges and Opportunities in e-Government Education Conference Forthcoming Forthcoming. BibTeX | Tags: E-government, education @conference{Sarantis2019b, title = {Challenges and Opportunities in e-Government Education}, author = {Demetrios Sarantis and Soumaya Ben Dhaou and Charalampos Alexopoulos and Euripidis Loukis}, year = {2019}, date = {2019-02-26}, keywords = {E-government, education}, pubstate = {forthcoming}, tppubtype = {conference} } |
Ronzhyn, Alexander; Wimmer, Maria A Literature Review of Ethical Concerns in the Use of Disruptive Technologies in Government 3.0 Conference The Thirteenth International Conference on Digital Society and eGovernments 2019, ISBN: 978-1-61208-685-9. Abstract | Links | BibTeX | Tags: disruptive technologies, E-government, ethics, government 3.0 @conference{Ronzhyn2019, title = {Literature Review of Ethical Concerns in the Use of Disruptive Technologies in Government 3.0}, author = {Alexander Ronzhyn and Maria A. Wimmer}, url = {https://www.researchgate.net/publication/331522677_Literature_Review_of_Ethical_Concerns_in_the_Use_of_Disruptive_Technologies_in_Government_30}, isbn = {978-1-61208-685-9}, year = {2019}, date = {2019-02-24}, pages = {7}, series = {The Thirteenth International Conference on Digital Society and eGovernments}, abstract = {‘Government 3.0’ as the new paradigm brings in new disruptive technologies in the digitization process of the public sector. The massive use of Artificial Intelligence, Machine Learning, Big Data Analytics, Internet of Things and other technologies in public service provisioning that have a potential to significantly influence the life of a large number of citizens demands for a thorough investigation of the ethical concerns. Along a literature review, this paper investigates the ethical issues associated with the implementation of disruptive technologies in the public sector. In the first part of the paper, ten categories of ethical concerns in e-government are identified. Subsequently, these ten categories guide a more detailed review of 74 articles dealing with specific ethical concerns in relation to the implementation of Artificial Intelligence and Big Data in e-government. The literature review revealed important similarities and differences in ethical issues relating to the two technologies.}, keywords = {disruptive technologies, E-government, ethics, government 3.0}, pubstate = {published}, tppubtype = {conference} } ‘Government 3.0’ as the new paradigm brings in new disruptive technologies in the digitization process of the public sector. The massive use of Artificial Intelligence, Machine Learning, Big Data Analytics, Internet of Things and other technologies in public service provisioning that have a potential to significantly influence the life of a large number of citizens demands for a thorough investigation of the ethical concerns. Along a literature review, this paper investigates the ethical issues associated with the implementation of disruptive technologies in the public sector. In the first part of the paper, ten categories of ethical concerns in e-government are identified. Subsequently, these ten categories guide a more detailed review of 74 articles dealing with specific ethical concerns in relation to the implementation of Artificial Intelligence and Big Data in e-government. The literature review revealed important similarities and differences in ethical issues relating to the two technologies. |
Danielsen, Frank; Flak, Leif Skiftenes; Ronzhyn, Alexander Cloud Computing in eGovernment: Benefits and Challenges Conference ICDS 2019 : The Thirteenth International Conference on Digital Society and eGovernments 2019, ISBN: 978-1-61208-685-9. Abstract | Links | BibTeX | Tags: benefits, challenges, cloud computing, eGovernment @conference{Danielsen2019, title = {Cloud Computing in eGovernment: Benefits and Challenges}, author = {Frank Danielsen and Leif Skiftenes Flak and Alexander Ronzhyn}, url = {https://www.researchgate.net/publication/331529922_Cloud_Computing_in_eGovernment_Benefits_and_Challenges}, isbn = {978-1-61208-685-9}, year = {2019}, date = {2019-02-24}, series = {ICDS 2019 : The Thirteenth International Conference on Digital Society and eGovernments}, abstract = {Over the past years, implementation of and research on cloud computing in the eGovernment context have increased substantially. A wide range of benefits and challenges is suggested in the literature. However, these suggestions appear fragmented and disconnected and do not offer a clear overview of the main challenges and benefits. Therefore, there is a need for clarification about both benefits and challenges of cloud computing, especially in the eGovernment context. To address this need, the literature on cloud computing and eGovernment is reviewed in this paper. The findings show that despite the extensive number of benefits and challenges, some stand out from the rest. This paper presents an overview of these, explains them in detail, and suggests avenues for further research.}, keywords = {benefits, challenges, cloud computing, eGovernment}, pubstate = {published}, tppubtype = {conference} } Over the past years, implementation of and research on cloud computing in the eGovernment context have increased substantially. A wide range of benefits and challenges is suggested in the literature. However, these suggestions appear fragmented and disconnected and do not offer a clear overview of the main challenges and benefits. Therefore, there is a need for clarification about both benefits and challenges of cloud computing, especially in the eGovernment context. To address this need, the literature on cloud computing and eGovernment is reviewed in this paper. The findings show that despite the extensive number of benefits and challenges, some stand out from the rest. This paper presents an overview of these, explains them in detail, and suggests avenues for further research. |
Loukis, Euripidis; Charalabidis, Yannis; Flak, Leif Minitrack on Gov3.0 Conference 2019. BibTeX | Tags: government 3.0 @conference{Loukis2019b, title = {Minitrack on Gov3.0}, author = {Euripidis Loukis and Yannis Charalabidis and Leif Flak}, year = {2019}, date = {2019-01-09}, keywords = {government 3.0}, pubstate = {published}, tppubtype = {conference} } |
Alexopoulos, Charalampos; Charalabidis, Yannis; Androutsopoulou, Aggeliki; Loutsaris, Michalis Avgerinos; Lachana, Zoi Benefits and Obstacles of Blockchain Applications in e-Government Conference Towards Government 3.0: Disruptive ICTs, Advanced Policy Informatics/Analytics and Government as a Platform, 2019, ISBN: 978-0-9981331-2-6. Abstract | Links | BibTeX | Tags: Advanced Policy Analytics, Advanced Policy Informatic, Blockchain Technology, Digital Government, Disruptive ICTs, Distributed Ledger Technology, e-Government Applications, government 3.0, Government as a Platform @conference{Alexopoulos2019b, title = {Benefits and Obstacles of Blockchain Applications in e-Government}, author = {Charalampos Alexopoulos and Yannis Charalabidis and Aggeliki Androutsopoulou and Michalis Avgerinos Loutsaris and Zoi Lachana}, doi = {http://hdl.handle.net/10125/59773}, isbn = {978-0-9981331-2-6}, year = {2019}, date = {2019-01-08}, booktitle = {Towards Government 3.0: Disruptive ICTs, Advanced Policy Informatics/Analytics and Government as a Platform}, pages = {10}, abstract = {Nowadays, Blockchain Technologies (BCT) could be characterized as one of the most promising trends. We are currently witnessing a plethora of implementations basically in the economic sector with the creation of cryptocurrencies. The majority of researchers and practitioners argues that many benefits could be derived from the use of this innovative technology with the most significant one being the improved sense of trust to BCT applications. At the same time governments pursue amplified trust from their citizens and BCT is gaining momentum since it addresses this of utmost importance problem based on its unique characteristics. More and more governments realize the advances of this technology and participate in pilot applications in different vertical governmental sectors. Even though there are several implementations in the Government sector, there is no comprehensive study towards the analysis of the major characteristics of these developments. This paper moves towards the fulfilment of this gap conducting a thorough analysis of e-Government pilot applications of BCT in a European level. Furthermore, this study discusses the key benefits and main barriers coming from the application of this technology in different domains with BCT experts.}, keywords = {Advanced Policy Analytics, Advanced Policy Informatic, Blockchain Technology, Digital Government, Disruptive ICTs, Distributed Ledger Technology, e-Government Applications, government 3.0, Government as a Platform}, pubstate = {published}, tppubtype = {conference} } Nowadays, Blockchain Technologies (BCT) could be characterized as one of the most promising trends. We are currently witnessing a plethora of implementations basically in the economic sector with the creation of cryptocurrencies. The majority of researchers and practitioners argues that many benefits could be derived from the use of this innovative technology with the most significant one being the improved sense of trust to BCT applications. At the same time governments pursue amplified trust from their citizens and BCT is gaining momentum since it addresses this of utmost importance problem based on its unique characteristics. More and more governments realize the advances of this technology and participate in pilot applications in different vertical governmental sectors. Even though there are several implementations in the Government sector, there is no comprehensive study towards the analysis of the major characteristics of these developments. This paper moves towards the fulfilment of this gap conducting a thorough analysis of e-Government pilot applications of BCT in a European level. Furthermore, this study discusses the key benefits and main barriers coming from the application of this technology in different domains with BCT experts. |
Charalabidis, Yannis; Alexopoulos, Charalampos; Vogiatzis, Nikolaos; Kolokotronis, Dimitrios E E-Participation in Smart Cities: Technologies and Models of Governance for Citizen Engagement, pp. 123–153, Springer, 2019, ISBN: 978-3-319-89474-4. Abstract | Links | BibTeX | Tags: e-Participation, Greek municipalities, Prioritisation model, Quadruple helix, Smart cities @incollection{charalabidis2019360, title = {A 360-Degree Model for Prioritizing Smart Cities Initiatives, with the Participation of Municipality Officials, Citizens and Experts}, author = {Yannis Charalabidis and Charalampos Alexopoulos and Nikolaos Vogiatzis and Dimitrios E Kolokotronis}, url = {https://link.springer.com/chapter/10.1007/978-3-319-89474-4_7}, doi = {https://doi.org/10.1007/978-3-319-89474-4_7}, isbn = {978-3-319-89474-4}, year = {2019}, date = {2019-01-01}, booktitle = {E-Participation in Smart Cities: Technologies and Models of Governance for Citizen Engagement}, pages = {123--153}, publisher = {Springer}, abstract = {Smart cities can be considered a participatory arena for local governments and stakeholders, to co-create communities that can offer development opportunities and quality of life, no matter social group, age, or gender. It constitutes an environment for implementing innovative actions and hence a chance for contribution of many stakeholders. Several studies analyse the “smart city” as an ecosystem based on the triple helix model. In this model three actors are involved: the municipal administration, research organisations, and private sector enterprises (ventures mostly dealing with ICT—Information and Communication Technologies). Recently, research has suggested a central role of the local community as an innovation base, suggesting a Quadruple Helix Model where community works alongside with business, research and government in the new economy. The aim of this chapter is to collect information and propose suggestions regarding actions/projects in smart cities from all the stakeholders mentioned above, thus creating a “360-degree” model for prioritizing smart city interventions in any interested city. Moreover, it applies the developed prioritisation model in the Greek situation and finally, it reaches useful conclusions concerning citizen preferences and the degree of engagement in smart cities actions and projects.}, keywords = {e-Participation, Greek municipalities, Prioritisation model, Quadruple helix, Smart cities}, pubstate = {published}, tppubtype = {incollection} } Smart cities can be considered a participatory arena for local governments and stakeholders, to co-create communities that can offer development opportunities and quality of life, no matter social group, age, or gender. It constitutes an environment for implementing innovative actions and hence a chance for contribution of many stakeholders. Several studies analyse the “smart city” as an ecosystem based on the triple helix model. In this model three actors are involved: the municipal administration, research organisations, and private sector enterprises (ventures mostly dealing with ICT—Information and Communication Technologies). Recently, research has suggested a central role of the local community as an innovation base, suggesting a Quadruple Helix Model where community works alongside with business, research and government in the new economy. The aim of this chapter is to collect information and propose suggestions regarding actions/projects in smart cities from all the stakeholders mentioned above, thus creating a “360-degree” model for prioritizing smart city interventions in any interested city. Moreover, it applies the developed prioritisation model in the Greek situation and finally, it reaches useful conclusions concerning citizen preferences and the degree of engagement in smart cities actions and projects. |
Alexopoulos, Charalampos; Pereira, Gabriela Viale; Charalabidis, Yannis; Madrid, Lorenzo A Taxonomy of Smart Cities Initiatives Conference Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance, ACM 2019. @conference{alexopoulos2019taxonomy, title = {A Taxonomy of Smart Cities Initiatives}, author = {Charalampos Alexopoulos and Gabriela Viale Pereira and Yannis Charalabidis and Lorenzo Madrid}, url = {https://www.researchgate.net/publication/333231733_A_Taxonomy_of_Smart_Cities_Initiatives}, doi = {10.1145/3326365.3326402}, year = {2019}, date = {2019-01-01}, booktitle = {Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance}, pages = {281--290}, organization = {ACM}, keywords = {}, pubstate = {published}, tppubtype = {conference} } |
2018 |
Aggeliki Androutsopoulou Nikos Karacapilidis, Euripidis Loukis YannisCharalabidis Transforming the communication between citizens and government through AI-guided chatbots Journal Article Government Information Quarterly, pp. 10, 2018. Abstract | Links | BibTeX | Tags: Artificial Intelligence, chatbots, Digital transformation @article{Androutsopoulou2018, title = {Transforming the communication between citizens and government through AI-guided chatbots}, author = {Aggeliki Androutsopoulou, Nikos Karacapilidis, Euripidis Loukis, YannisCharalabidis}, url = {https://www.sciencedirect.com/science/article/pii/S0740624X17304008}, doi = {https://doi.org/10.1016/j.giq.2018.10.001}, year = {2018}, date = {2018-10-12}, journal = {Government Information Quarterly}, pages = {10}, abstract = {Driven by ‘success stories’ reported by private sector firms, government agencies have also started adopting various Artificial Intelligence (AI) technologies in diverse domains (e.g. health, taxation, and education); however, extensive research is required in order to exploit the full potential of AI in the public sector, and leverage various AI technologies to address important problems/needs. This paper makes a contribution in this direction: it presents a novel approach, as well as the architecture of an ICT platform supporting it, for the advanced exploitation of a specific AI technology, namely chatbots, in the public sector in order to address a crucial issue: the improvement of communication between government and citizens (which has for long time been problematic). The proposed approach builds on natural language processing, machine learning and data mining technologies, and leverages existing data of various forms (such as documents containing legislation and directives, structured data from government agencies' operational systems, social media data, etc.), in order to develop a new digital channel of communication between citizens and government. Making use of appropriately structured and semantically annotated data, this channel enables ‘richer’ and more expressive interaction of citizens with government in everyday language, facilitating and advancing both information seeking and conducting of transactions. Compared to existing digital channels, the proposed approach is appropriate for a wider range of citizens' interactions, with higher levels of complexity, ambiguity and uncertainty. In close co-operation with three Greek government agencies (the Ministry of Finance, a social security organization, and a big local government organization), this approach has been validated through a series of application scenarios.}, keywords = {Artificial Intelligence, chatbots, Digital transformation}, pubstate = {published}, tppubtype = {article} } Driven by ‘success stories’ reported by private sector firms, government agencies have also started adopting various Artificial Intelligence (AI) technologies in diverse domains (e.g. health, taxation, and education); however, extensive research is required in order to exploit the full potential of AI in the public sector, and leverage various AI technologies to address important problems/needs. This paper makes a contribution in this direction: it presents a novel approach, as well as the architecture of an ICT platform supporting it, for the advanced exploitation of a specific AI technology, namely chatbots, in the public sector in order to address a crucial issue: the improvement of communication between government and citizens (which has for long time been problematic). The proposed approach builds on natural language processing, machine learning and data mining technologies, and leverages existing data of various forms (such as documents containing legislation and directives, structured data from government agencies' operational systems, social media data, etc.), in order to develop a new digital channel of communication between citizens and government. Making use of appropriately structured and semantically annotated data, this channel enables ‘richer’ and more expressive interaction of citizens with government in everyday language, facilitating and advancing both information seeking and conducting of transactions. Compared to existing digital channels, the proposed approach is appropriate for a wider range of citizens' interactions, with higher levels of complexity, ambiguity and uncertainty. In close co-operation with three Greek government agencies (the Ministry of Finance, a social security organization, and a big local government organization), this approach has been validated through a series of application scenarios. |
Lachana, Zoi; Alexopoulos, Charalampos; Loukis, Euripidis; Charalabidis, Yannis IDENTIFYING THE DIFFERENT GENERATIONS OF EGOVERNMENT: AN ANALYSIS FRAMEWORK Conference 2018. Links | BibTeX | Tags: digital governance, e-government 3.0, eGovernment evolution, government 3.0 @conference{Lachana2018, title = {IDENTIFYING THE DIFFERENT GENERATIONS OF EGOVERNMENT: AN ANALYSIS FRAMEWORK}, author = {Zoi Lachana and Charalampos Alexopoulos and Euripidis Loukis and Yannis Charalabidis}, url = {http://www.icsd.aegean.gr/publication_files/Conference/694248754.pdf}, year = {2018}, date = {2018-09-30}, pages = {13}, keywords = {digital governance, e-government 3.0, eGovernment evolution, government 3.0}, pubstate = {published}, tppubtype = {conference} } |
Alexopoulos, Charalampos; Androutsopoulou, Aggeliki; Lachana, Zoi; Loutsaris, Michalis Avgerinos; Charalabidis, Yannis BlockChain Technologies in Government 3.0: A Review Conference 2018. Abstract | Links | BibTeX | Tags: blockchain technologies, government 3.0, policy-making @conference{alexopoulos2018blockchain, title = {BlockChain Technologies in Government 3.0: A Review}, author = {Charalampos Alexopoulos and Aggeliki Androutsopoulou and Zoi Lachana and Michalis Avgerinos Loutsaris and Yannis Charalabidis}, url = {http://depts.washington.edu/egcdep18/documents/Virkar_et_al_2018.pdf#page=25}, year = {2018}, date = {2018-09-04}, journal = {EGOV-CeDEM-ePart 2018}, pages = {11}, abstract = {Government 3.0 is characterised by the utilisation of disruptive technologies in conjunction with already established ones towards data-intensive decision- and policy-making. One of the disruptive technologies that will affect in general e-government applications and services provided and will more specifically frame government 3.0, is BCT. Yet no systematic research is available which compares the benefits of BCT with the barriers to its adoption. This paper conducts a literature review, research projects and applications review for the BCT within the respecting area of e-government. The inquiry follows a desk-based methodology for the identification of the primary references and research projects as well as a qualitative discussion with experts of the domain. This study identifies the major benefits and impediments for the application of this technology in the e-government domain. The findings show that a gap exists between the promised benefits and barriers and frame future research directions.}, keywords = {blockchain technologies, government 3.0, policy-making}, pubstate = {published}, tppubtype = {conference} } Government 3.0 is characterised by the utilisation of disruptive technologies in conjunction with already established ones towards data-intensive decision- and policy-making. One of the disruptive technologies that will affect in general e-government applications and services provided and will more specifically frame government 3.0, is BCT. Yet no systematic research is available which compares the benefits of BCT with the barriers to its adoption. This paper conducts a literature review, research projects and applications review for the BCT within the respecting area of e-government. The inquiry follows a desk-based methodology for the identification of the primary references and research projects as well as a qualitative discussion with experts of the domain. This study identifies the major benefits and impediments for the application of this technology in the e-government domain. The findings show that a gap exists between the promised benefits and barriers and frame future research directions. |
Alexopoulos, Charalampos; Charalabidis, Yannis; Vogiatzis, Nikolaos; Kolokotronis, Dimitrios E A Taxonomy for Analysing Smart Cities Developments in Greece Inproceedings Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, pp. 537–549, ACM 2018, ISBN: 978-1-4503-5421-9. Abstract | Links | BibTeX | Tags: @inproceedings{alexopoulos2018taxonomy, title = {A Taxonomy for Analysing Smart Cities Developments in Greece}, author = {Charalampos Alexopoulos and Yannis Charalabidis and Nikolaos Vogiatzis and Dimitrios E Kolokotronis}, url = {https://dl.acm.org/citation.cfm?id=3209471}, doi = {10.1145/3209415.3209471}, isbn = {978-1-4503-5421-9}, year = {2018}, date = {2018-01-01}, booktitle = {Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance}, pages = {537--549}, organization = {ACM}, abstract = {Smart city initiatives are designed to develop information technology capacities and establish an agenda for change. It is also very difficult for the municipal authorities to identify, evaluate and implement the proper developments in a world characterised by the multiplicity of available solutions. Consequently, the policy aspect of a smart city is a major challenge in order to create a collaborative approach to innovation ecosystems based on sustainable partnerships among the main stakeholders from business, research, policy and citizen groups and achieve an alignment of local, regional and European policy levels and resources. The objective of this inquiry is to develop an analysis framework to better understand smart city practices in Greece and to identify the barriers where adaptation and improvement may be needed. Furthermore, this study aims at examining the Greek Municipalities in order to identify homogeneous and heterogeneous characteristics in the process of planning and developing a smart city. The study identifies the most important impediments towards smart cities actions development and the correlation between the smart cities population and the number of implemented actions. The results highlight the deviation of implemented and planned smart cities actions based on the proposed taxonomy identifying the most important development areas for Greece.}, keywords = {}, pubstate = {published}, tppubtype = {inproceedings} } Smart city initiatives are designed to develop information technology capacities and establish an agenda for change. It is also very difficult for the municipal authorities to identify, evaluate and implement the proper developments in a world characterised by the multiplicity of available solutions. Consequently, the policy aspect of a smart city is a major challenge in order to create a collaborative approach to innovation ecosystems based on sustainable partnerships among the main stakeholders from business, research, policy and citizen groups and achieve an alignment of local, regional and European policy levels and resources. The objective of this inquiry is to develop an analysis framework to better understand smart city practices in Greece and to identify the barriers where adaptation and improvement may be needed. Furthermore, this study aims at examining the Greek Municipalities in order to identify homogeneous and heterogeneous characteristics in the process of planning and developing a smart city. The study identifies the most important impediments towards smart cities actions development and the correlation between the smart cities population and the number of implemented actions. The results highlight the deviation of implemented and planned smart cities actions based on the proposed taxonomy identifying the most important development areas for Greece. |
Charalabidis, Yannis; Zuiderwijk, Anneke; Alexopoulos, Charalampos; Janssen, Marijn; Lampoltshammer, Thomas; Ferro, Enrico The World of Open Data Concepts, Methods, Tools and Experiences Book Springer, 2018, ISBN: 978-3-319-90850-2. Abstract | Links | BibTeX | Tags: Data collection, Infrastructure, Linked Open Data, open data, Public Administration, Public Policy @book{charalabidisworld, title = {The World of Open Data Concepts, Methods, Tools and Experiences}, author = {Yannis Charalabidis and Anneke Zuiderwijk and Charalampos Alexopoulos and Marijn Janssen and Thomas Lampoltshammer and Enrico Ferro}, url = {https://link.springer.com/book/10.1007/978-3-319-90850-2}, doi = {10.1007/978-3-319-90850-2}, isbn = {978-3-319-90850-2}, year = {2018}, date = {2018-01-01}, publisher = {Springer}, abstract = {This book discusses the latest developments in the field of open data. The opening of data by public organizations has the potential to improve the public sector, inspire business innovation, and establish transparency. With this potential comes unique challenges; these developments impact the operation of governments as well as their relationship with private sector enterprises and society. Changes at the technical, organizational, managerial, and political level are taking place, which, in turn, impact policy-making and traditional institutional structures. This book contributes to the systematic analysis and publication of cutting-edge methods, tools, and approaches for more efficient data sharing policies, practices, and further research. Topics discussed include an introduction to open data, the open data landscape, the open data life cycle, open data policies, organizational issues, interoperability, infrastructure, business models, open data portal evaluation, and research directions, best practices, and guidelines. Written to address different perspectives, this book will be of equal interest to students and researchers, ICT industry staff, practitioners, policy makers and public servants. }, keywords = {Data collection, Infrastructure, Linked Open Data, open data, Public Administration, Public Policy}, pubstate = {published}, tppubtype = {book} } This book discusses the latest developments in the field of open data. The opening of data by public organizations has the potential to improve the public sector, inspire business innovation, and establish transparency. With this potential comes unique challenges; these developments impact the operation of governments as well as their relationship with private sector enterprises and society. Changes at the technical, organizational, managerial, and political level are taking place, which, in turn, impact policy-making and traditional institutional structures. This book contributes to the systematic analysis and publication of cutting-edge methods, tools, and approaches for more efficient data sharing policies, practices, and further research. Topics discussed include an introduction to open data, the open data landscape, the open data life cycle, open data policies, organizational issues, interoperability, infrastructure, business models, open data portal evaluation, and research directions, best practices, and guidelines. Written to address different perspectives, this book will be of equal interest to students and researchers, ICT industry staff, practitioners, policy makers and public servants. |
Pereira, Gabriela Viale; Charalabidis, Yannis; Alexopoulos, Charalampos; Mureddu, Francesco; Parycek, Peter; Ronzhyn, Alexander; Sarantis, Dimitris; Flak, Leif; Wimmer, Maria A Scientific foundations training and entrepreneurship activities in the domain of ICT-enabled governance Inproceedings Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, pp. 98, ACM 2018, ISBN: 978-1-4503-6526-0. Abstract | Links | BibTeX | Tags: Applied computing, Computers in other domains, Computing in government, E-government @inproceedings{pereira2018scientific, title = {Scientific foundations training and entrepreneurship activities in the domain of ICT-enabled governance}, author = {Gabriela Viale Pereira and Yannis Charalabidis and Charalampos Alexopoulos and Francesco Mureddu and Peter Parycek and Alexander Ronzhyn and Dimitris Sarantis and Leif Flak and Maria A Wimmer}, url = {https://dl.acm.org/citation.cfm?id=3209316}, doi = {10.1145/3209281.3209316}, isbn = {978-1-4503-6526-0}, year = {2018}, date = {2018-01-01}, booktitle = {Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age}, pages = {98}, organization = {ACM}, abstract = {This paper introduces the Gov 3.0 project "Scientific foundations training and entrepreneurship activities in the domain of ICT-enabled Governance". The objective of the project is to establish a knowledge alliance targeting the research and training challenges in the field of ICT-enabled Governance. The project is strongly connected to the theme of the conference regarding Governance in the data age, and should be of interest for a diverse set of stakeholders, from academia, to government and practitioners who can benefit from the discussion, as well as joining the project expert's community.}, keywords = {Applied computing, Computers in other domains, Computing in government, E-government}, pubstate = {published}, tppubtype = {inproceedings} } This paper introduces the Gov 3.0 project "Scientific foundations training and entrepreneurship activities in the domain of ICT-enabled Governance". The objective of the project is to establish a knowledge alliance targeting the research and training challenges in the field of ICT-enabled Governance. The project is strongly connected to the theme of the conference regarding Governance in the data age, and should be of interest for a diverse set of stakeholders, from academia, to government and practitioners who can benefit from the discussion, as well as joining the project expert's community. |
Sarantis, Demetrios; Soares, Delfina Towards Health Sector Web Presence Assessment: Defining Criteria and Indicators Inproceedings Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, pp. 298–307, ACM 2018, ISBN: 978-1-4503-5421-9. Abstract | Links | BibTeX | Tags: @inproceedings{sarantis2018towards, title = {Towards Health Sector Web Presence Assessment: Defining Criteria and Indicators}, author = {Demetrios Sarantis and Delfina Soares}, url = {https://dl.acm.org/citation.cfm?id=3209509}, doi = {10.1145/3209415.3209509}, isbn = {978-1-4503-5421-9}, year = {2018}, date = {2018-01-01}, booktitle = {Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance}, pages = {298--307}, organization = {ACM}, abstract = {A key element in the evolution of hospital services through the Internet is the development of websites that better serve the patients' needs. It imposes a high challenge on health sector organisations to have objective methods to evaluate their web presence. Health sector website assessment is built on identifying relative evaluation dimensions and conceived measurements of health sector websites services. In this paper, which is part of a research study to implement a health sector web presence assessment instrument, the instrument is conceptualized based on a multiple-level scale assessment for detecting significant health sector websites features. Criteria, indicators and sub-indicators of the instrument are analysed.}, keywords = {}, pubstate = {published}, tppubtype = {inproceedings} } A key element in the evolution of hospital services through the Internet is the development of websites that better serve the patients' needs. It imposes a high challenge on health sector organisations to have objective methods to evaluate their web presence. Health sector website assessment is built on identifying relative evaluation dimensions and conceived measurements of health sector websites services. In this paper, which is part of a research study to implement a health sector web presence assessment instrument, the instrument is conceptualized based on a multiple-level scale assessment for detecting significant health sector websites features. Criteria, indicators and sub-indicators of the instrument are analysed. |
Virkar, Shefali; Pereira, Gabriela Viale Exploring Open Data State-of-the-Art: A Review of the Social, Economic and Political Impacts Inproceedings International Conference on Electronic Government, pp. 196–207, Springer 2018, ISBN: 978-3-319-98690-6. Abstract | Links | BibTeX | Tags: Effects of open data, open data, Open government data @inproceedings{virkar2018exploring, title = {Exploring Open Data State-of-the-Art: A Review of the Social, Economic and Political Impacts}, author = {Shefali Virkar and Gabriela Viale Pereira}, url = {https://link.springer.com/chapter/10.1007/978-3-319-98690-6_17}, doi = {10.1007/978-3-319-98690-6_17}, isbn = {978-3-319-98690-6}, year = {2018}, date = {2018-01-01}, booktitle = {International Conference on Electronic Government}, pages = {196--207}, organization = {Springer}, abstract = {This research paper explores the impact that the access to, and free usage of, stored (mainly public sector) data has on society, the economy and on good governance, together with the implications of this new paradigm for modern-day governments. Although a number of recent research studies attempt to identify the benefits and drawbacks of open data, or to demonstrate its role in governance processes, there exists to-date no systematic attempt to both rigorously survey current literature to enumerate the areas in which open data has had an impact and to discuss its potential as a significant tool for policymaking. To address this research gap, and to highlight its intrinsic value to different actors, we examine the current state-of-the-art on the impacts of open data research and practice through a systematic survey of extant scholarly and practitioner literature. The first part of our study will present a comprehensive overview of the societal, economic, and political impacts of open data. We will then evaluate the new possibilities afforded by open data to policymaking, and conclude with a discussion of its role in open governance.}, keywords = {Effects of open data, open data, Open government data}, pubstate = {published}, tppubtype = {inproceedings} } This research paper explores the impact that the access to, and free usage of, stored (mainly public sector) data has on society, the economy and on good governance, together with the implications of this new paradigm for modern-day governments. Although a number of recent research studies attempt to identify the benefits and drawbacks of open data, or to demonstrate its role in governance processes, there exists to-date no systematic attempt to both rigorously survey current literature to enumerate the areas in which open data has had an impact and to discuss its potential as a significant tool for policymaking. To address this research gap, and to highlight its intrinsic value to different actors, we examine the current state-of-the-art on the impacts of open data research and practice through a systematic survey of extant scholarly and practitioner literature. The first part of our study will present a comprehensive overview of the societal, economic, and political impacts of open data. We will then evaluate the new possibilities afforded by open data to policymaking, and conclude with a discussion of its role in open governance. |
Lachana, Zoi; Loutsaris, Michalis-Avgerinos; Alexopoulos, Charalampos; Charalabidis, Yannis “Peri Nomou” System: Automated Codification and Interrelation of Legal Elements Based on Text Mining Journal Article 2018. BibTeX | Tags: @article{lachana2018peri, title = {“Peri Nomou” System: Automated Codification and Interrelation of Legal Elements Based on Text Mining}, author = {Zoi Lachana and Michalis-Avgerinos Loutsaris and Charalampos Alexopoulos and Yannis Charalabidis}, year = {2018}, date = {2018-01-01}, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Loukis, Euripidis N; Arvanitis, Spyros; Alexopoulos, Charalampos A Methodology for Economic Crisis Policy Analytics Conference MCIS 2018 Proceedings AIS eLibrary, 2018. @conference{loukis2018methodology, title = {A Methodology for Economic Crisis Policy Analytics}, author = {Euripidis N Loukis and Spyros Arvanitis and Charalampos Alexopoulos}, url = {https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1035&context=mcis2018}, year = {2018}, date = {2018-01-01}, pages = {13}, publisher = {AIS eLibrary}, series = {MCIS 2018 Proceedings}, keywords = {}, pubstate = {published}, tppubtype = {conference} } |
2017 |
Alexopoulos, Charalampos; Diamantopoulou, Vasiliki; Charalabidis, Yannis Tracking the Evolution of OGD Portals: A Maturity Model Book Chapter Janssen, Marijn; Axelsson, Karin; Glassey, Olivier; Klievink, Bram; Krimmer, Robert; Lindgren, Ida; Parycek, Peter; Scholl, Hans J; Trutnev, Dmitrii (Ed.): Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings, pp. 287–300, Springer International Publishing, Cham, 2017, ISBN: 978-3-319-64677-0. Abstract | Links | BibTeX | Tags: Maturity model, Open government data, Semantic Web @inbook{Alexopoulos2017, title = {Tracking the Evolution of OGD Portals: A Maturity Model}, author = {Charalampos Alexopoulos and Vasiliki Diamantopoulou and Yannis Charalabidis}, editor = {Marijn Janssen and Karin Axelsson and Olivier Glassey and Bram Klievink and Robert Krimmer and Ida Lindgren and Peter Parycek and Hans J Scholl and Dmitrii Trutnev}, url = {https://doi.org/10.1007/978-3-319-64677-0_24}, doi = {10.1007/978-3-319-64677-0_24}, isbn = {978-3-319-64677-0}, year = {2017}, date = {2017-01-01}, booktitle = {Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings}, pages = {287--300}, publisher = {Springer International Publishing}, address = {Cham}, abstract = {Since its inception, open government data (OGD) as a free re-useable object has attracted the interest of researchers and practitioners, civil servants, citizens and businesses for different reasons in each target group. This study was designed to aggregate the research outcomes and developments through the recent years towards illustrating the evolutionary path of OGD portals, by presenting an analysis of their characteristics in terms of a maturity model. A four-step methodology has been followed in order to analyse the literature and construct the maturity model. The results point out the two greater dimensions of OGD portals, naming traditional and advanced evolving within three generations. The developed maturity model will guide policy makers by firstly identify the current level of their organisation and secondly design an efficient implementation to the required state.}, keywords = {Maturity model, Open government data, Semantic Web}, pubstate = {published}, tppubtype = {inbook} } Since its inception, open government data (OGD) as a free re-useable object has attracted the interest of researchers and practitioners, civil servants, citizens and businesses for different reasons in each target group. This study was designed to aggregate the research outcomes and developments through the recent years towards illustrating the evolutionary path of OGD portals, by presenting an analysis of their characteristics in terms of a maturity model. A four-step methodology has been followed in order to analyse the literature and construct the maturity model. The results point out the two greater dimensions of OGD portals, naming traditional and advanced evolving within three generations. The developed maturity model will guide policy makers by firstly identify the current level of their organisation and secondly design an efficient implementation to the required state. |
Askedal, Kirsti; Flak, Leif Skiftenes; æ, Hans Solli-S; Straub, Detmar W Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort Book Chapter Janssen, Marijn; Axelsson, Karin; Glassey, Olivier; Klievink, Bram; Krimmer, Robert; Lindgren, Ida; Parycek, Peter; Scholl, Hans J; Trutnev, Dmitrii (Ed.): Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings, pp. 142–153, Springer International Publishing, Cham, 2017, ISBN: 978-3-319-64677-0. Abstract | Links | BibTeX | Tags: Benefits management, Complex organizations, eHealth, Organizational learning theory, Public Sector @inbook{Askedal2017, title = {Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort}, author = {Kirsti Askedal and Leif Skiftenes Flak and Hans Solli-S{æ}ther and Detmar W Straub}, editor = {Marijn Janssen and Karin Axelsson and Olivier Glassey and Bram Klievink and Robert Krimmer and Ida Lindgren and Peter Parycek and Hans J Scholl and Dmitrii Trutnev}, url = {https://doi.org/10.1007/978-3-319-64677-0_12}, doi = {10.1007/978-3-319-64677-0_12}, isbn = {978-3-319-64677-0}, year = {2017}, date = {2017-01-01}, booktitle = {Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings}, pages = {142--153}, publisher = {Springer International Publishing}, address = {Cham}, abstract = {While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization.}, keywords = {Benefits management, Complex organizations, eHealth, Organizational learning theory, Public Sector}, pubstate = {published}, tppubtype = {inbook} } While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization. |
Loukis, Euripidis; Charalabidis, Yannis; Androutsopoulou, Aggeliki Promoting open innovation in the public sector through social media monitoring Journal Article Government Information Quarterly, 34 (1), pp. 99 - 109, 2017, ISSN: 0740-624X. Abstract | Links | BibTeX | Tags: @article{LOUKIS201799, title = {Promoting open innovation in the public sector through social media monitoring}, author = {Euripidis Loukis and Yannis Charalabidis and Aggeliki Androutsopoulou}, url = {http://www.sciencedirect.com/science/article/pii/S0740624X16301770}, doi = {https://doi.org/10.1016/j.giq.2016.09.004}, issn = {0740-624X}, year = {2017}, date = {2017-01-01}, journal = {Government Information Quarterly}, volume = {34}, number = {1}, pages = {99 - 109}, abstract = {Abstract Motivated by the multiple ‘success stories’ of the open innovation paradigm in the private sector, and also by the increasing complexity of social problems and needs, the public sector has started moving in this direction, attempting to exploit the extensive knowledge of citizens for the development of innovations in public policies and services. As the direct transfer of open innovation methods from the private sector to the public sector is not possible, it is necessary to develop effective ‘citizen-sourcing’ methods, which address the specific needs of the public sector, and then analyze and evaluate them from various political and management sciences' perspectives. This paper makes a two-fold contribution in this direction: i) It evaluates a novel method of monitoring relevant social media (e.g. political blogs, news websites, and also Facebook, Twitter, etc. accounts) by government agencies, by retrieving and making advanced processing of their content, and extracting from it external knowledge about specific domains of government activity or public policies of interest, in order to promote and support open innovation; ii) For this purpose it develops a multi-perspective evaluation framework, based on sound theoretical foundations from the political and management sciences, which can be of wide applicability; it includes three evaluation perspectives: a political perspective (based on the ‘wicked’ social problems theory from the political sciences), a crowd-sourcing perspective (based on previous management sciences research on crowd-sourcing) and a diffusion perspective (based on Roger's diffusion of innovation theory from management sciences). The above evaluation provides interesting insights into this novel method of promoting and supporting open innovation in the public sector through social media monitoring, revealing its capabilities and strengths, and at the same time its problems and weaknesses as well, and also ways/interventions for addressing the latter.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Abstract Motivated by the multiple ‘success stories’ of the open innovation paradigm in the private sector, and also by the increasing complexity of social problems and needs, the public sector has started moving in this direction, attempting to exploit the extensive knowledge of citizens for the development of innovations in public policies and services. As the direct transfer of open innovation methods from the private sector to the public sector is not possible, it is necessary to develop effective ‘citizen-sourcing’ methods, which address the specific needs of the public sector, and then analyze and evaluate them from various political and management sciences' perspectives. This paper makes a two-fold contribution in this direction: i) It evaluates a novel method of monitoring relevant social media (e.g. political blogs, news websites, and also Facebook, Twitter, etc. accounts) by government agencies, by retrieving and making advanced processing of their content, and extracting from it external knowledge about specific domains of government activity or public policies of interest, in order to promote and support open innovation; ii) For this purpose it develops a multi-perspective evaluation framework, based on sound theoretical foundations from the political and management sciences, which can be of wide applicability; it includes three evaluation perspectives: a political perspective (based on the ‘wicked’ social problems theory from the political sciences), a crowd-sourcing perspective (based on previous management sciences research on crowd-sourcing) and a diffusion perspective (based on Roger's diffusion of innovation theory from management sciences). The above evaluation provides interesting insights into this novel method of promoting and supporting open innovation in the public sector through social media monitoring, revealing its capabilities and strengths, and at the same time its problems and weaknesses as well, and also ways/interventions for addressing the latter. |
2015 |
Dutta, Ajay; Devi, Syamala M e-Governance Status in India Journal Article INTERNATIONAL JOURNAL OF COMPUTER SCIENCES AND ENGINEERING, 03 (07), pp. 27-30, 2015, ISSN: 23472693. Abstract | Links | BibTeX | Tags: government 3.0 @article{Dutta2015, title = {e-Governance Status in India}, author = {Ajay Dutta and M. Syamala Devi }, url = {www.ijcseonline.org/full_paper_view.php?paper_id=56}, issn = {23472693}, year = {2015}, date = {2015-07-26}, journal = {INTERNATIONAL JOURNAL OF COMPUTER SCIENCES AND ENGINEERING}, volume = {03}, number = {07}, pages = {27-30}, abstract = {E-governance refers to the delivery of government information and services via the Information and communications technology (ICT) to citizens or businesses or governmental agencies. The purpose of this paper is to present the status of e-Governance in India. The paper discusses the initiatives taken by Government of India to computerize Government to Citizen (G2C), Governance to Business (G2B) and Government to Government (G2G) services. The important G2C services like National Rural Employment Guarantee Scheme (NREGS) and Dial.Gov; G2B services like Ministry of Corporate Affairs and e-Biz and G2G services like SmartGov of Andhra Pradesh and e-Office are presented in detail. Tools and Technologies are adopted for providing e-Governance services are explained. The issues in digital governance like Cyber Crime and lack of Citizen Unique Identity are also mentioned. Government projects in pipeline and future projects are also included. It is concluded that e-Governance in India enables people to have efficient, effective, transparent and accountable services.}, keywords = {government 3.0}, pubstate = {published}, tppubtype = {article} } E-governance refers to the delivery of government information and services via the Information and communications technology (ICT) to citizens or businesses or governmental agencies. The purpose of this paper is to present the status of e-Governance in India. The paper discusses the initiatives taken by Government of India to computerize Government to Citizen (G2C), Governance to Business (G2B) and Government to Government (G2G) services. The important G2C services like National Rural Employment Guarantee Scheme (NREGS) and Dial.Gov; G2B services like Ministry of Corporate Affairs and e-Biz and G2G services like SmartGov of Andhra Pradesh and e-Office are presented in detail. Tools and Technologies are adopted for providing e-Governance services are explained. The issues in digital governance like Cyber Crime and lack of Citizen Unique Identity are also mentioned. Government projects in pipeline and future projects are also included. It is concluded that e-Governance in India enables people to have efficient, effective, transparent and accountable services. |
0000 |
Wimmer, Maria A; Ronzhyn, Alexander; Viale, Gabriela Workshop: Roadmapping Government 3.0 Journal Article EGOV-CeDEM-ePart 2018, pp. 325, 0000. BibTeX | Tags: @article{wimmer2018workshop, title = {Workshop: Roadmapping Government 3.0}, author = {Maria A Wimmer and Alexander Ronzhyn and Gabriela Viale}, journal = {EGOV-CeDEM-ePart 2018}, pages = {325}, keywords = {}, pubstate = {published}, tppubtype = {article} } |