Askedal, Kirsti; Flak, Leif Skiftenes; æ, Hans Solli-S; Straub, Detmar W Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort Book Chapter Janssen, Marijn; Axelsson, Karin; Glassey, Olivier; Klievink, Bram; Krimmer, Robert; Lindgren, Ida; Parycek, Peter; Scholl, Hans J; Trutnev, Dmitrii (Ed.): Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings, pp. 142–153, Springer International Publishing, Cham, 2017, ISBN: 978-3-319-64677-0. Abstract | Links | BibTeX | Tags: Benefits management, Complex organizations, eHealth, Organizational learning theory, Public Sector @inbook{Askedal2017,
title = {Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort},
author = {Kirsti Askedal and Leif Skiftenes Flak and Hans Solli-S{æ}ther and Detmar W Straub},
editor = {Marijn Janssen and Karin Axelsson and Olivier Glassey and Bram Klievink and Robert Krimmer and Ida Lindgren and Peter Parycek and Hans J Scholl and Dmitrii Trutnev},
url = {https://doi.org/10.1007/978-3-319-64677-0_12},
doi = {10.1007/978-3-319-64677-0_12},
isbn = {978-3-319-64677-0},
year = {2017},
date = {2017-01-01},
booktitle = {Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings},
pages = {142--153},
publisher = {Springer International Publishing},
address = {Cham},
abstract = {While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization.},
keywords = {Benefits management, Complex organizations, eHealth, Organizational learning theory, Public Sector},
pubstate = {published},
tppubtype = {inbook}
}
While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization. |