Advanced Policy Analytics Advanced Policy Informatic Applied computing Artificial Intelligence Big Data blockchain technologies Blockchain Technology chatbots cloud computing Complex organizations Computers in other domains Computing in government Crisis Data collection digital governance Digital Public Services Digital transformation Disruptive ICTs disruptive technologies Distributed Ledger Technology E-government e-government 3.0 e-Government Applications e-Healt e-Participation education eGovernment eGovernment evolution Feature selection government 3.0 Government services Greek municipalities Infrastructure Internet of things Interoperability Interoperability frameworks Interoperability governance Iot Machine Learning Maturity model Multicriteria Decision Making open data Open government data Organizational learning theory policy-making Prioritisation model Public Administration Public Sector Samos Smart cities
2019 |
Ronzhyn, Alexander; Wimmer, Maria A; Spitzer, Vera; Pereira, Gabriela Viale; Alexopoulos, Charalampos Using Disruptive Technologies in E-Government: Identification of Research and Training Needs Conference Forthcoming Forthcoming. Abstract | Links | BibTeX | Tags: E-government, government 3.0, training needs @conference{Ronzhyn2019c, title = {Using Disruptive Technologies in E-Government: Identification of Research and Training Needs}, author = {Alexander Ronzhyn and Maria A. Wimmer and Vera Spitzer and Gabriela Viale Pereira and Charalampos Alexopoulos}, url = {https://link.springer.com/chapter/10.1007/978-3-030-27325-5_21}, year = {2019}, date = {2019-09-30}, pages = {11}, abstract = {Over the past years, a number of new technologies have emerged with a potential to disrupt many spheres of the society. While public sector traditionally lacks behind business in innovation, significant changes are anticipated with the use of disruptive technologies. The implementation of the new technologies for the government service provision, along with possible benefits, need to be well thought through and challenges need to be carefully discussed, analysed and evaluated. This paper uses scenario-technique to identify research and training needs for the implementation of disruptive technologies in government services. Using the input of 58 experts from three workshops, research and training needs for the internet of things, artificial intelligence, virtual and augmented reality, as well as big data technologies have been identified. The identified needs can serve as a starting point for a broader and more informed discussion about the knowledge and skills that the researchers and practitioners of digital government need to obtain for the broad use of such new (disruptive) technologies.}, keywords = {E-government, government 3.0, training needs}, pubstate = {forthcoming}, tppubtype = {conference} } Over the past years, a number of new technologies have emerged with a potential to disrupt many spheres of the society. While public sector traditionally lacks behind business in innovation, significant changes are anticipated with the use of disruptive technologies. The implementation of the new technologies for the government service provision, along with possible benefits, need to be well thought through and challenges need to be carefully discussed, analysed and evaluated. This paper uses scenario-technique to identify research and training needs for the implementation of disruptive technologies in government services. Using the input of 58 experts from three workshops, research and training needs for the internet of things, artificial intelligence, virtual and augmented reality, as well as big data technologies have been identified. The identified needs can serve as a starting point for a broader and more informed discussion about the knowledge and skills that the researchers and practitioners of digital government need to obtain for the broad use of such new (disruptive) technologies. |
Melin, U; Henriksen, H Z; Flak, L S Digital Transformation of the Public Sector Conference Forthcoming Forthcoming. BibTeX | Tags: Digital transformation, government 3.0, Public Sector @conference{Melin2019, title = {Digital Transformation of the Public Sector}, author = {Melin, U. and Henriksen, H.Z. and Flak, L.S.}, year = {2019}, date = {2019-08-31}, keywords = {Digital transformation, government 3.0, Public Sector}, pubstate = {forthcoming}, tppubtype = {conference} } |
Ronzhyn, Alexander; Wimmer, Maria A; Spitzer, V 2019. Abstract | Links | BibTeX | Tags: government 3.0 @conference{Ronzhyn2019b, title = {Scenario technique to elicit research and training needs in digital government employing disruptive technologies}, author = {Alexander Ronzhyn and Maria A. Wimmer and V Spitzer}, url = {https://dl.acm.org/citation.cfm?id=3325231}, doi = {10.1145/3325112.3325231}, year = {2019}, date = {2019-06-29}, abstract = {Technologies such as artificial intelligence, machine learning, Internet of things, chatbots and other disruptive technologies may bring innovations to the public sector. However, the way in which such disruptive technologies could be deployed in various areas of digital government needs systematic investigation to understand emerging research and training needs. Future scenarios can be used as a method to elicit potential future evolutions of new technologies. In this paper, we suggest a future scenarios technique to identify research and training needs along the introduction of new disruptive technologies in the public sector. The paper describes the methodology of this scenario approach and an exemplification of identifying research and training needs relating to the implementation of Internet of things in public service provisioning, based on the application of the scenario approach. The methodology foresees expert engagement in the interactive workshops aimed at identification and prioritisation of the needs through a moderated discussion of the pre-constructed future scenarios. The methodology proved to be a useful tool for the identification of the research and training needs based on the expert input and produced useful and useable results during its application.}, keywords = {government 3.0}, pubstate = {published}, tppubtype = {conference} } Technologies such as artificial intelligence, machine learning, Internet of things, chatbots and other disruptive technologies may bring innovations to the public sector. However, the way in which such disruptive technologies could be deployed in various areas of digital government needs systematic investigation to understand emerging research and training needs. Future scenarios can be used as a method to elicit potential future evolutions of new technologies. In this paper, we suggest a future scenarios technique to identify research and training needs along the introduction of new disruptive technologies in the public sector. The paper describes the methodology of this scenario approach and an exemplification of identifying research and training needs relating to the implementation of Internet of things in public service provisioning, based on the application of the scenario approach. The methodology foresees expert engagement in the interactive workshops aimed at identification and prioritisation of the needs through a moderated discussion of the pre-constructed future scenarios. The methodology proved to be a useful tool for the identification of the research and training needs based on the expert input and produced useful and useable results during its application. |
Sarantis, D; Soares, D S Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals Conference Forthcoming Forthcoming. Abstract | Links | BibTeX | Tags: e-Healt, government 3.0 @conference{Sarantis2019c, title = {Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals}, author = {Sarantis, D. and Soares, D.S. }, url = {https://ieeexplore.ieee.org/abstract/document/8734321}, doi = {10.1109/ICEDEG.2019.8734321}, year = {2019}, date = {2019-05-31}, abstract = {The Internet has become an important source of overall health information and seems to be a common source of information used by patients in the process of decision-making before choosing a health provider. Technology holds enormous potential for improving the operational and administrative efficiency of health sector institutions, improving services, optimizing processes, and building trust between hospitals, patients and other stakeholders. Consequently, there have been increasing calls for evaluating health institutions' websites, as they are widely considered to be the primary platform for interaction with patients. This study, therefore, seeks to contribute to existing knowledge by assessing 18 hospital websites from Portugal. This is particularly important as little is known about the provided services and use of health sector websites. This work applies a four-dimensional assessment tool (HSWAI). The four criteria for determining site development and effectiveness include; Content, Technology, Service and Participation. This study evidences that Portuguese health sector institutions' websites studied are generally effective and sufficient in essential information provision and they also have a modern technical implementation. However, most of the hospital websites reviewed showed deficiencies in most of the indicators related to service provision and patient engagement features.}, keywords = {e-Healt, government 3.0}, pubstate = {forthcoming}, tppubtype = {conference} } The Internet has become an important source of overall health information and seems to be a common source of information used by patients in the process of decision-making before choosing a health provider. Technology holds enormous potential for improving the operational and administrative efficiency of health sector institutions, improving services, optimizing processes, and building trust between hospitals, patients and other stakeholders. Consequently, there have been increasing calls for evaluating health institutions' websites, as they are widely considered to be the primary platform for interaction with patients. This study, therefore, seeks to contribute to existing knowledge by assessing 18 hospital websites from Portugal. This is particularly important as little is known about the provided services and use of health sector websites. This work applies a four-dimensional assessment tool (HSWAI). The four criteria for determining site development and effectiveness include; Content, Technology, Service and Participation. This study evidences that Portuguese health sector institutions' websites studied are generally effective and sufficient in essential information provision and they also have a modern technical implementation. However, most of the hospital websites reviewed showed deficiencies in most of the indicators related to service provision and patient engagement features. |
Sarantis, Demetrios; Dhaou, Soumaya Ben; Alexopoulos, Charalampos; Ronzhyn, Alexander; Pereira, Gabriela Viale; Charalabidis, Yannis The Evolving e-Governance Curriculum: A Worldwide mapping of Education Programs Conference Forthcoming Forthcoming. Abstract | Links | BibTeX | Tags: government 3.0 @conference{Sarantis2019, title = {The Evolving e-Governance Curriculum: A Worldwide mapping of Education Programs}, author = {Demetrios Sarantis and Soumaya Ben Dhaou and Charalampos Alexopoulos and Alexander Ronzhyn and Gabriela Viale Pereira and Yannis Charalabidis}, url = {http://collections.unu.edu/view/UNU:7328}, doi = {10.1145/3326365.3326415}, year = {2019}, date = {2019-04-05}, abstract = {From the demand side, the need to build e-Governance capacities and expertise is increasing and requires more and more sophisticated knowledge and competencies to fulfil the stakeholders' needs. The e-Governance profession and skills needs are also becoming more diverse and more specialized. From the supply side, we can also witness a growing interest in the e-Governance learning and programs worldwide at different level. However the programs offered are often not well aligned adapting neither to the government's, nor to the public service needs. The e-Governance curriculum is a key success factor to reduce the gap. It serves as a base of knowledge for a large number of graduates that participate in government digital transformation activities. Within academic and practitioners' communities, there have been constant discussions about the content of the e-Governance curriculum. The objective of this research is to identify and analyse the current situation in e-Governance training worldwide and provide a path forward for future e-Governance program relative curriculum development. For this purpose, the authors applied a systematic secondary data review method to examine the existing e-Governance programs and draw an e-Governance education mapping worldwide. The research establishes the current baseline of e-Governance curricula and describes their fundamental aspects and challenges. Information provided in this article should be valuable to the e-Governance educators and curriculum designers, as well as to the e-Governance practitioners, to better understand the foundational knowledge transmitted to e-Governance graduates.}, keywords = {government 3.0}, pubstate = {forthcoming}, tppubtype = {conference} } From the demand side, the need to build e-Governance capacities and expertise is increasing and requires more and more sophisticated knowledge and competencies to fulfil the stakeholders' needs. The e-Governance profession and skills needs are also becoming more diverse and more specialized. From the supply side, we can also witness a growing interest in the e-Governance learning and programs worldwide at different level. However the programs offered are often not well aligned adapting neither to the government's, nor to the public service needs. The e-Governance curriculum is a key success factor to reduce the gap. It serves as a base of knowledge for a large number of graduates that participate in government digital transformation activities. Within academic and practitioners' communities, there have been constant discussions about the content of the e-Governance curriculum. The objective of this research is to identify and analyse the current situation in e-Governance training worldwide and provide a path forward for future e-Governance program relative curriculum development. For this purpose, the authors applied a systematic secondary data review method to examine the existing e-Governance programs and draw an e-Governance education mapping worldwide. The research establishes the current baseline of e-Governance curricula and describes their fundamental aspects and challenges. Information provided in this article should be valuable to the e-Governance educators and curriculum designers, as well as to the e-Governance practitioners, to better understand the foundational knowledge transmitted to e-Governance graduates. |
Alexopoulos, Charalampos; Lachana, Zoi; Androutsopoulou, Aggeliki; Diamantopoulou, Vasiliki; Charalabidis, Yannis; Loutsaris, Michalis Avgerinos How Machine Learning is Changing e-Government Conference 2019. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Big Data, government 3.0, Government services, Machine Learning @conference{Alexopoulos2019, title = {How Machine Learning is Changing e-Government}, author = {Charalampos Alexopoulos and Zoi Lachana and Aggeliki Androutsopoulou and Vasiliki Diamantopoulou and Yannis Charalabidis and Michalis Avgerinos Loutsaris}, url = {http://www.icsd.aegean.gr/publication_files/Conference/583212650.pdf}, year = {2019}, date = {2019-04-01}, pages = {10}, abstract = {Big Data is, clearly, an integral part of modern information societies. A vast amount of data is, daily, produced and it is estimated that, for the years to come, this number will grow dramatically. In order for transforming this hidden provided information into a useful one, the use of advanced technologies, such as Machine Learning is deemed appropriate. Over the last years, Machine Learning has grown a great effort considering the given opportunities its usage provides. Furthermore, Machine Learning is a technology that can handle Big Data classification for statistical or even more complex purposes such as decision making. At the same time the new generation of government, Government 3.0, explores all the new opportunities to tackle any challenge faced by contemporary societies by utilizing new technologies for data driven decision making. Taking into account the opportunities Machine Learning can provide, more and more governments participate in the development of such applications in different governmental domains. But is the Machine Learning only beneficial for public sectors? Although there is a huge number of researches in the literature there is no a comprehensive study towards the analysis of this technology. Our research moves towards this question conducting a comprehensive analysis of the use of Machine Learning from Governments. Through the analysis all benefits and barriers are indicated from the public sectors' perspective pinpointing, also, a number of Machine Learning applications where governments are involved.}, keywords = {Artificial Intelligence, Big Data, government 3.0, Government services, Machine Learning}, pubstate = {published}, tppubtype = {conference} } Big Data is, clearly, an integral part of modern information societies. A vast amount of data is, daily, produced and it is estimated that, for the years to come, this number will grow dramatically. In order for transforming this hidden provided information into a useful one, the use of advanced technologies, such as Machine Learning is deemed appropriate. Over the last years, Machine Learning has grown a great effort considering the given opportunities its usage provides. Furthermore, Machine Learning is a technology that can handle Big Data classification for statistical or even more complex purposes such as decision making. At the same time the new generation of government, Government 3.0, explores all the new opportunities to tackle any challenge faced by contemporary societies by utilizing new technologies for data driven decision making. Taking into account the opportunities Machine Learning can provide, more and more governments participate in the development of such applications in different governmental domains. But is the Machine Learning only beneficial for public sectors? Although there is a huge number of researches in the literature there is no a comprehensive study towards the analysis of this technology. Our research moves towards this question conducting a comprehensive analysis of the use of Machine Learning from Governments. Through the analysis all benefits and barriers are indicated from the public sectors' perspective pinpointing, also, a number of Machine Learning applications where governments are involved. |
Ronzhyn, Alexander; Wimmer, Maria A Literature Review of Ethical Concerns in the Use of Disruptive Technologies in Government 3.0 Conference The Thirteenth International Conference on Digital Society and eGovernments 2019, ISBN: 978-1-61208-685-9. Abstract | Links | BibTeX | Tags: disruptive technologies, E-government, ethics, government 3.0 @conference{Ronzhyn2019, title = {Literature Review of Ethical Concerns in the Use of Disruptive Technologies in Government 3.0}, author = {Alexander Ronzhyn and Maria A. Wimmer}, url = {https://www.researchgate.net/publication/331522677_Literature_Review_of_Ethical_Concerns_in_the_Use_of_Disruptive_Technologies_in_Government_30}, isbn = {978-1-61208-685-9}, year = {2019}, date = {2019-02-24}, pages = {7}, series = {The Thirteenth International Conference on Digital Society and eGovernments}, abstract = {‘Government 3.0’ as the new paradigm brings in new disruptive technologies in the digitization process of the public sector. The massive use of Artificial Intelligence, Machine Learning, Big Data Analytics, Internet of Things and other technologies in public service provisioning that have a potential to significantly influence the life of a large number of citizens demands for a thorough investigation of the ethical concerns. Along a literature review, this paper investigates the ethical issues associated with the implementation of disruptive technologies in the public sector. In the first part of the paper, ten categories of ethical concerns in e-government are identified. Subsequently, these ten categories guide a more detailed review of 74 articles dealing with specific ethical concerns in relation to the implementation of Artificial Intelligence and Big Data in e-government. The literature review revealed important similarities and differences in ethical issues relating to the two technologies.}, keywords = {disruptive technologies, E-government, ethics, government 3.0}, pubstate = {published}, tppubtype = {conference} } ‘Government 3.0’ as the new paradigm brings in new disruptive technologies in the digitization process of the public sector. The massive use of Artificial Intelligence, Machine Learning, Big Data Analytics, Internet of Things and other technologies in public service provisioning that have a potential to significantly influence the life of a large number of citizens demands for a thorough investigation of the ethical concerns. Along a literature review, this paper investigates the ethical issues associated with the implementation of disruptive technologies in the public sector. In the first part of the paper, ten categories of ethical concerns in e-government are identified. Subsequently, these ten categories guide a more detailed review of 74 articles dealing with specific ethical concerns in relation to the implementation of Artificial Intelligence and Big Data in e-government. The literature review revealed important similarities and differences in ethical issues relating to the two technologies. |
Loukis, Euripidis; Charalabidis, Yannis; Flak, Leif Minitrack on Gov3.0 Conference 2019. BibTeX | Tags: government 3.0 @conference{Loukis2019b, title = {Minitrack on Gov3.0}, author = {Euripidis Loukis and Yannis Charalabidis and Leif Flak}, year = {2019}, date = {2019-01-09}, keywords = {government 3.0}, pubstate = {published}, tppubtype = {conference} } |
Alexopoulos, Charalampos; Charalabidis, Yannis; Androutsopoulou, Aggeliki; Loutsaris, Michalis Avgerinos; Lachana, Zoi Benefits and Obstacles of Blockchain Applications in e-Government Conference Towards Government 3.0: Disruptive ICTs, Advanced Policy Informatics/Analytics and Government as a Platform, 2019, ISBN: 978-0-9981331-2-6. Abstract | Links | BibTeX | Tags: Advanced Policy Analytics, Advanced Policy Informatic, Blockchain Technology, Digital Government, Disruptive ICTs, Distributed Ledger Technology, e-Government Applications, government 3.0, Government as a Platform @conference{Alexopoulos2019b, title = {Benefits and Obstacles of Blockchain Applications in e-Government}, author = {Charalampos Alexopoulos and Yannis Charalabidis and Aggeliki Androutsopoulou and Michalis Avgerinos Loutsaris and Zoi Lachana}, doi = {http://hdl.handle.net/10125/59773}, isbn = {978-0-9981331-2-6}, year = {2019}, date = {2019-01-08}, booktitle = {Towards Government 3.0: Disruptive ICTs, Advanced Policy Informatics/Analytics and Government as a Platform}, pages = {10}, abstract = {Nowadays, Blockchain Technologies (BCT) could be characterized as one of the most promising trends. We are currently witnessing a plethora of implementations basically in the economic sector with the creation of cryptocurrencies. The majority of researchers and practitioners argues that many benefits could be derived from the use of this innovative technology with the most significant one being the improved sense of trust to BCT applications. At the same time governments pursue amplified trust from their citizens and BCT is gaining momentum since it addresses this of utmost importance problem based on its unique characteristics. More and more governments realize the advances of this technology and participate in pilot applications in different vertical governmental sectors. Even though there are several implementations in the Government sector, there is no comprehensive study towards the analysis of the major characteristics of these developments. This paper moves towards the fulfilment of this gap conducting a thorough analysis of e-Government pilot applications of BCT in a European level. Furthermore, this study discusses the key benefits and main barriers coming from the application of this technology in different domains with BCT experts.}, keywords = {Advanced Policy Analytics, Advanced Policy Informatic, Blockchain Technology, Digital Government, Disruptive ICTs, Distributed Ledger Technology, e-Government Applications, government 3.0, Government as a Platform}, pubstate = {published}, tppubtype = {conference} } Nowadays, Blockchain Technologies (BCT) could be characterized as one of the most promising trends. We are currently witnessing a plethora of implementations basically in the economic sector with the creation of cryptocurrencies. The majority of researchers and practitioners argues that many benefits could be derived from the use of this innovative technology with the most significant one being the improved sense of trust to BCT applications. At the same time governments pursue amplified trust from their citizens and BCT is gaining momentum since it addresses this of utmost importance problem based on its unique characteristics. More and more governments realize the advances of this technology and participate in pilot applications in different vertical governmental sectors. Even though there are several implementations in the Government sector, there is no comprehensive study towards the analysis of the major characteristics of these developments. This paper moves towards the fulfilment of this gap conducting a thorough analysis of e-Government pilot applications of BCT in a European level. Furthermore, this study discusses the key benefits and main barriers coming from the application of this technology in different domains with BCT experts. |
2018 |
Lachana, Zoi; Alexopoulos, Charalampos; Loukis, Euripidis; Charalabidis, Yannis IDENTIFYING THE DIFFERENT GENERATIONS OF EGOVERNMENT: AN ANALYSIS FRAMEWORK Conference 2018. Links | BibTeX | Tags: digital governance, e-government 3.0, eGovernment evolution, government 3.0 @conference{Lachana2018, title = {IDENTIFYING THE DIFFERENT GENERATIONS OF EGOVERNMENT: AN ANALYSIS FRAMEWORK}, author = {Zoi Lachana and Charalampos Alexopoulos and Euripidis Loukis and Yannis Charalabidis}, url = {http://www.icsd.aegean.gr/publication_files/Conference/694248754.pdf}, year = {2018}, date = {2018-09-30}, pages = {13}, keywords = {digital governance, e-government 3.0, eGovernment evolution, government 3.0}, pubstate = {published}, tppubtype = {conference} } |
Alexopoulos, Charalampos; Androutsopoulou, Aggeliki; Lachana, Zoi; Loutsaris, Michalis Avgerinos; Charalabidis, Yannis BlockChain Technologies in Government 3.0: A Review Conference 2018. Abstract | Links | BibTeX | Tags: blockchain technologies, government 3.0, policy-making @conference{alexopoulos2018blockchain, title = {BlockChain Technologies in Government 3.0: A Review}, author = {Charalampos Alexopoulos and Aggeliki Androutsopoulou and Zoi Lachana and Michalis Avgerinos Loutsaris and Yannis Charalabidis}, url = {http://depts.washington.edu/egcdep18/documents/Virkar_et_al_2018.pdf#page=25}, year = {2018}, date = {2018-09-04}, journal = {EGOV-CeDEM-ePart 2018}, pages = {11}, abstract = {Government 3.0 is characterised by the utilisation of disruptive technologies in conjunction with already established ones towards data-intensive decision- and policy-making. One of the disruptive technologies that will affect in general e-government applications and services provided and will more specifically frame government 3.0, is BCT. Yet no systematic research is available which compares the benefits of BCT with the barriers to its adoption. This paper conducts a literature review, research projects and applications review for the BCT within the respecting area of e-government. The inquiry follows a desk-based methodology for the identification of the primary references and research projects as well as a qualitative discussion with experts of the domain. This study identifies the major benefits and impediments for the application of this technology in the e-government domain. The findings show that a gap exists between the promised benefits and barriers and frame future research directions.}, keywords = {blockchain technologies, government 3.0, policy-making}, pubstate = {published}, tppubtype = {conference} } Government 3.0 is characterised by the utilisation of disruptive technologies in conjunction with already established ones towards data-intensive decision- and policy-making. One of the disruptive technologies that will affect in general e-government applications and services provided and will more specifically frame government 3.0, is BCT. Yet no systematic research is available which compares the benefits of BCT with the barriers to its adoption. This paper conducts a literature review, research projects and applications review for the BCT within the respecting area of e-government. The inquiry follows a desk-based methodology for the identification of the primary references and research projects as well as a qualitative discussion with experts of the domain. This study identifies the major benefits and impediments for the application of this technology in the e-government domain. The findings show that a gap exists between the promised benefits and barriers and frame future research directions. |
2015 |
Dutta, Ajay; Devi, Syamala M e-Governance Status in India Journal Article INTERNATIONAL JOURNAL OF COMPUTER SCIENCES AND ENGINEERING, 03 (07), pp. 27-30, 2015, ISSN: 23472693. Abstract | Links | BibTeX | Tags: government 3.0 @article{Dutta2015, title = {e-Governance Status in India}, author = {Ajay Dutta and M. Syamala Devi }, url = {www.ijcseonline.org/full_paper_view.php?paper_id=56}, issn = {23472693}, year = {2015}, date = {2015-07-26}, journal = {INTERNATIONAL JOURNAL OF COMPUTER SCIENCES AND ENGINEERING}, volume = {03}, number = {07}, pages = {27-30}, abstract = {E-governance refers to the delivery of government information and services via the Information and communications technology (ICT) to citizens or businesses or governmental agencies. The purpose of this paper is to present the status of e-Governance in India. The paper discusses the initiatives taken by Government of India to computerize Government to Citizen (G2C), Governance to Business (G2B) and Government to Government (G2G) services. The important G2C services like National Rural Employment Guarantee Scheme (NREGS) and Dial.Gov; G2B services like Ministry of Corporate Affairs and e-Biz and G2G services like SmartGov of Andhra Pradesh and e-Office are presented in detail. Tools and Technologies are adopted for providing e-Governance services are explained. The issues in digital governance like Cyber Crime and lack of Citizen Unique Identity are also mentioned. Government projects in pipeline and future projects are also included. It is concluded that e-Governance in India enables people to have efficient, effective, transparent and accountable services.}, keywords = {government 3.0}, pubstate = {published}, tppubtype = {article} } E-governance refers to the delivery of government information and services via the Information and communications technology (ICT) to citizens or businesses or governmental agencies. The purpose of this paper is to present the status of e-Governance in India. The paper discusses the initiatives taken by Government of India to computerize Government to Citizen (G2C), Governance to Business (G2B) and Government to Government (G2G) services. The important G2C services like National Rural Employment Guarantee Scheme (NREGS) and Dial.Gov; G2B services like Ministry of Corporate Affairs and e-Biz and G2G services like SmartGov of Andhra Pradesh and e-Office are presented in detail. Tools and Technologies are adopted for providing e-Governance services are explained. The issues in digital governance like Cyber Crime and lack of Citizen Unique Identity are also mentioned. Government projects in pipeline and future projects are also included. It is concluded that e-Governance in India enables people to have efficient, effective, transparent and accountable services. |